Return Policy
1. Returns and Exchanges
At Aura Fragrances, we want you to be completely satisfied with your purchase. If you are not satisfied or if there is a problem with your order, please review our return policy below.
2. Eligibility
To be eligible for a return or exchange, the following conditions must be met:
- The item must be in its original packaging.
- The item must be unused and in the same condition as when you received it.
- Returns must be initiated within [insert return window] days of receiving your order.
3. Non-Returnable Items
The following items are not eligible for return or exchange:
- Items that have been opened or used.
4. Return Process
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at info@aurafragrances.ca to request a return authorization.
- Package the item securely and include a copy of the original invoice or receipt.
- Ship the package to the address provided by our customer service team.
- Once we receive and inspect the returned item, we will process your refund or exchange.
5. Refunds
Refunds will be issued to the original payment method within 7 business days of receiving the returned item. Shipping costs are non-refundable unless the return is due to an error on our part.
6. Contact Us
If you have any questions or need assistance with a return, please contact us at:
Aura Fragrances 6355 Kennedy Rd Unit #20 Mississauga, ON L5T 2L7
Email: info@aurafragrances.ca
Phone: +1-204-894-8805